Last updated: February 2026
1. Who We Are
Rock Bags Australia is operated by
Bluemont Pty Ltd, an Australian company providing erosion control and emergency management solutions across Australia, New Zealand and the Pacific Islands.
Bluemont Pty Ltd is the data controller for personal information collected through this website:
https://rockbags.com.au/
We handle personal information in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Company name
- Enquiry or tender details
- Any information voluntarily submitted via forms or correspondence
We may also automatically collect technical information such as:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
- Referring website
3. How We Collect Information
We collect personal information when you:
- Submit a contact or quotation request
- Request specifications or brochures
- Engage with us in relation to project or tender enquiries
- Subscribe to communications
- Contact us by email or phone
- Interact with our website
Technical information is collected through cookies, analytics tools and website security services.
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide quotations
- Assess project requirements and tender submissions
- Provide technical documentation and product information
- Communicate with clients, contractors and government bodies
- Improve our website and services
- Meet legal, regulatory and contractual obligations
- Send marketing communications where consent has been provided
We do not sell, trade or rent personal information.
5. Website Forms (WPForms)
We use WPForms to manage website enquiries.
Information submitted through forms is:
- Stored securely within our website system
- Transmitted to authorised personnel via email
- Retained for administrative and business purposes
Form submissions are used solely to respond to enquiries, assess project suitability or provide requested documentation.
6. Cookies, Analytics and Behaviour Tracking
Our website uses cookies and similar technologies to improve performance and user experience.
We use the following services:
Google Analytics
To analyse website traffic and usage patterns. Google Analytics may collect IP address and usage data in accordance with Google’s privacy practices.
Microsoft Clarity
To understand user behaviour through session recordings and heatmaps. Clarity collects behavioural and technical information such as click activity, scroll depth and device data to improve website usability.
Wordfence Security
We use Wordfence security services to protect against unauthorised access, malicious traffic and cyber threats. Wordfence may process IP addresses and technical data for firewall protection and security monitoring.
Analytics and security information is used for legitimate business purposes and website protection. It is not used to personally identify visitors beyond what is necessary for operational and security functions.
You may disable cookies through your browser settings, although this may affect website functionality.
7. Disclosure of Personal Information
We may disclose personal information to:
- IT and hosting providers
- Website analytics and optimisation providers
- Email and communications providers
- Professional advisers (legal, accounting, compliance)
- Government authorities where required by law
- Project stakeholders where necessary to fulfil contractual obligations
We take reasonable steps to ensure third parties handle personal information securely and in accordance with applicable privacy laws.
8. Cross-Border Disclosure
Bluemont Pty Ltd engages service providers that may operate outside Australia.
Personal information may be stored or processed in jurisdictions including:
- Australia
- New Zealand
- Other countries where our technology providers maintain infrastructure
Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles.
9. Data Security and Governance
Bluemont Pty Ltd implements reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
- Secure hosting environments
- Firewall and security monitoring systems
- Access controls and authentication procedures
- Restricted internal access to sensitive information
- Ongoing system updates and maintenance
For infrastructure, council and government projects, information is handled in accordance with applicable contractual and regulatory requirements.
While we take reasonable steps to protect personal information, no method of transmission over the internet is completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this policy
- Meet contractual obligations
- Comply with legal and regulatory requirements
Tender and project documentation may be retained for audit and compliance purposes where required.
11. Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate information, subject to legal limitations.
Requests can be made using the contact details below.
12. Complaints
If you believe your privacy has been breached, please contact us so we can investigate and respond.
If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the updated revision date.
14. Contact Us
Rock Bags Australia
Operated by Bluemont Pty Ltd
Website:
https://rockbags.com.au/
Phone: +61 2 9091 0360
Email (AU): info@rockbags.com.au
